Warehousing & Fulfillment

Located in the foothills of the Blue Ridge Mountains in Crozet, Virginia, our fulfillment facility has over 300,000 square feet of storage and distribution space and holds over 80,000 skus. Managed in-house, we store inventory for over 400 storefronts and ship multi-industry products to customers worldwide.

Highlights

Location

We’re just south of Washington D.C. on the east coast of the U.S, and halfway between the cities of Boston and Atlanta. This means packages sent via ground reach 75% of the U.S. population within 3 days.

Experience

Our Distribution Center management team has over 90 years of combined operations experience, including an average tenure of 14+ years at Musictoday. We may not have seen it all, but we’ve seen a lot!

Fulfillment Technologies

Automation and powered material handling equipment support large, high volume projects in parallel with direct to consumer orders picked and packed by human hands.

Shipment Efficiency

Our proprietary order pattern recognition software paired with inventory slotting optimization maximizes efficiency and supports our 10+ year track record of 99.98% on-time shipments.

Quality Assurance

We have multiple checkpoints throughout the fulfillment process, including operator sign-offs, to support and maintain our Total Quality Management approach to operational excellence.

Quality Assurance

We strive for operational excellence. Every order that leaves our facility receives a final check prior to shipment, and we archive the “who, what, when” line item data for every order.

Partners

Our distribution and transportation teams work closely with national and local partners to ensure we are packaging and shipping orders to best reach the customer. That means partnering with smaller manufacturers to protect high-end posters in custom tubes; leveraging local companies to deliver shipping supplies on demand when deadlines are tight; working with FedEx, UPS, and USPS to ensure reliability in transportation; partnering with smaller transportation providers for custom solutions, including international expertise; and investing in our staff by sending them to industry events such as Parcel Forum or to other distribution centers to learn from their operation.