Customer Service

Our on-site customer care veterans are motivated and focused on providing an exceptional customer service experience. Because we pride ourselves on building and maintaining strong relationships with our partners, we are able to provide around-the-clock service for all of your customer solution needs. When traffic picks up during holiday season, our team adjusts their hours to meet demand. 

Highlights

Email & Phone Support

We’re here when you need us the most.

PCI Compliant

We take customer data protection seriously.

Fraud Protection

We work with Sift Science to detect online fraud.

On-site Order Maintenance Team

We work diligently to meet SLA requirements.

Tenets

Musictoday prides itself on surpassing many of the standard metrics within customer service including: service levels, average speed to respond, abandonment rate and most importantly, customer satisfaction and retention. We will be an extension of your business.

Partners

Support Services Group (S2G) is our partner in customer care excellence. S2G provides after hours, overflow and holiday customer support for our clients. Our Musictoday veterans and S2G ensure that your customer base is in great hands 24 hours a day, 7 days a week.

Put your mind at ease and allow us to take care of your customer service needs.