Client Services Assistant (Full-time)

The Client Services Assistant is responsible for assisting the Account Management team in the day-to-day operation and maintenance of Musictoday’s online stores with a primary focus on maximizing revenue by increasing the web store’s conversion rate and average order value. The role reports directly to the Director, Client Services.


  • Managing the web store pages and products.
  • Maintaining promotional price changes and promo creation.
  • Identify opportunities to increase revenue with new assortment and organizational structures for each store.
  • Analyze and summarize findings on customer behavior to suggest store or platform changes that would increase revenue.
  • Handle escalated customer service inquiries to provide quick resolution for customer issues
  • Work with clients to load complimentary orders and bulk customer orders
  • Manage customer reviews & summarize feedback for improvements to store, assortment or platform.
  • Create JIRA requests for all creative needed for site.
  • Setup, test, and launch all promotions and sales based on the Account Manager’s promotional calendar for each store.
  • Remove all sales, banners, promotional text, and promos once campaigns have ended.
  • Analyze sales and inventory reports and provide feedback to Account Manager and Client Services team at large.
  • Submit merchandise production and engineering tickets when glitches in our system or in stores are encountered.
  • Merchandise featured items appropriately in like departments/views.
  • Work with the Marketing team to ensure SEO best practices are met on all stores.
  • Additional responsibilities may be assigned by Account Manager based on specific strengths of the candidate.
  • Manage offers and order flow, ensuring excellent customer experience via alternate sales channels such as Ticketmaster & Amazon.
  • Other duties as assigned


  • BA/BS Degree required.
  • Positive attitude.
  • A passion for music & entertainment along with a deep understanding of those industries.
  • Strong analytical skills.
  • Self-starter. Strong project management skills.
  • Great organizational and time management skills on a personal and team level are a must.
  • Excellent communication and interpersonal skills are necessary for this role as there is frequent interaction with clients, vendors and other functional areas of the business.
  • Results oriented, great attention to detail and ability to prioritize.
  • Solid understanding of online and direct marketing programs a plus.
  • An understanding of the e-commerce industry a plus.

If this sounds like a job you would enjoy, send your resume to
Job Type: Full Time

About Musictoday

Musictoday is the preferred end-to-end e-commerce provider for a roster of over 500 clients in the music, sports, and entertainment industries.

Musictoday is an equal opportunity employer and offers an exciting opportunity to qualified, career-motivated professionals. We provide competitive compensation and the chance to work with talented people in a winning, successful, and pleasant environment. We offer many premium benefits including 401(k), medical, dental, life insurance, paid time off and much more.