Care Center Representative

Musictoday is seeking a full-time Customer Care Representative and provides phone and/or email support to Musictoday’s customers.

Responsibilities

  • Resolve customer inquiries and customer service related issues by providing excellent customer service via phone and written communication
  • Properly balance customer service concerns with business considerations
  • Ability to handle high call volume under potentially stressful situation
  • Customer Order maintenance and resolutions for inquiries that may pertain to placing a sales order, answering customer questions, or providing a resolution to an outstanding issue
  • Maintain a minimum of 12 contacts per hour and a QA score of 85% based upon periodic monitoring of inbound customer service contacts
  • Other duties as assigned

 
Requirements

  • Basic computer skills with an emphasis on Google Doc & Microsoft Office Suite
  • High school diploma or GED required
  • Solution-oriented attitude
  • Two years of Call Center experience preferred;
  • Ability to sustain long periods of inbound calls and communication with customers

 
If this sounds like a job you would enjoy, send your resume and link to your online portfolio to human_resources@musictoday.com.
 
Job Type: Full Time

About Musictoday

Musictoday is the preferred end-to-end e-commerce provider for a roster of over 500 clients in the music, sports, and entertainment industries.

Musictoday is an equal opportunity employer and offers an exciting opportunity to qualified, career-motivated professionals. We provide competitive compensation and the chance to work with talented people in a winning, successful, and pleasant environment. We offer many premium benefits including 401(k), medical, dental, life insurance, paid time off and much more.